In these Terms, the following definitions apply:

"Platform" means the Tink.you website, WhatsApp-based tipping system, APIs, and all related services.

"Company", "we", "us", "our" means timeNough Europe Inc. SARL-S, registered in Luxembourg under number B267980.

"GiG Worker" means any individual who registers an account on Tink.you to receive tips and gratuities through our Platform.

"Tipper" means any individual who sends a tip or gratuity to a GiG Worker through our Platform.

"Worker Code" means the unique alphanumeric identifier assigned to each GiG Worker for receiving tips.

"Backoffice" means the secure web-based dashboard where GiG Workers manage their account, tips, and payouts.

"Service Fee" means the percentage-based fee deducted from each tip to cover Platform operating costs.

"Sharing Rules" means arrangements where GiG Workers share a percentage of their tips with other GiG Workers.

2.1 Age Requirement: You must be at least 18 years old to register as a GiG Worker. By creating an account, you confirm that you meet this age requirement.

2.2 KYC Verification: GiG Workers must complete Know Your Customer (KYC) verification through our partner Didit. This includes providing valid government-issued identification and completing facial verification. KYC completion reduces your Service Fee rate and enables full Platform functionality.

2.3 Account Security: You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized access to your account.

3.1 Worker Code Assignment: Upon registration, you will receive or choose a unique Worker Code. This code is your identifier for receiving tips through WhatsApp conversations. You may also create aliases for your Worker Code, subject to availability limits.

3.2 WhatsApp Integration: Tips are initiated by Tippers scanning QR codes or accessing payment links that direct them to WhatsApp conversations. We use Twilio for WhatsApp messaging services.

3.3 Payment Processing: We use Stripe as our payment processor. Tippers can pay using various methods including credit/debit cards and Apple Pay. All payment processing is subject to Stripe's terms of service.

4.1 Service Fee: A percentage-based Service Fee is deducted from each tip you receive. The base fee rate is displayed in your Backoffice and may vary based on:
• KYC verification status (verified users receive reduced rates)
• Promotional offers
• Volume-based discounts

4.2 Third-Party Fees: Payment processing fees charged by Stripe are included in the Service Fee. Currency conversion fees may apply for cross-border transactions.

4.3 Transparency: All fees are clearly displayed before any transaction is completed. GiG Workers can view their fee structure in the Backoffice at any time.

Your Worker Code may have the following statuses:

• Active: Fully operational, able to receive tips

• Paused: Temporarily disabled by you. No tips can be received, but the code is reserved

• Probation: New codes enter a probation period. Codes without activity during probation may be released

• Suspended: Disabled due to Terms violations or KYC issues. Contact support for resolution

• Released: The code has been permanently deactivated and may be reassigned

6.1 Tips Are Generally Non-Refundable: Tips sent through Tink.you are voluntary gratuities. Once a tip is successfully processed and credited to a GiG Worker's account, it is generally non-refundable.

6.2 Exceptions: Refunds may be considered in cases of:
• Fraudulent transactions
• Technical errors resulting in incorrect charges
• Duplicate payments

6.3 Refund Process: Refund requests must be submitted within 30 days of the transaction. We will investigate all refund requests and respond within 7 business days.

You agree NOT to:

• Use the Platform for any illegal purpose
• Impersonate another person or entity
• Create multiple accounts to circumvent limitations
• Manipulate or abuse the referral or loyalty programs
• Use automated systems to interact with the Platform without authorization
• Attempt to reverse engineer or compromise Platform security
• Share your Worker Code credentials with others
• Use the Platform for money laundering or fraud
• Harass, abuse, or harm other users

Violation of these prohibitions may result in immediate account termination.

8.1 Our Intellectual Property: The Platform, including its design, code, features, logos, and content, is owned by timeNough Europe Inc. SARL-S and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written consent.

8.2 User Content: You retain ownership of any content you submit to the Platform. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute such content in connection with the Platform.

9.1 Platform Provided "As Is": The Platform is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free service.

9.2 Maximum Liability: To the fullest extent permitted by law, our total liability for any claims arising from your use of the Platform shall not exceed the total Service Fees you paid to us in the 12 months preceding the claim.

9.3 Exclusions: We are not liable for:
• Indirect, incidental, special, or consequential damages
• Lost profits or data
• Service interruptions beyond our reasonable control
• Actions of third-party service providers

You agree to indemnify, defend, and hold harmless timeNough Europe Inc. SARL-S, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any third-party rights
• Your tax obligations

11.1 Your Responsibility: You are solely responsible for determining and fulfilling any tax obligations arising from tips you receive through the Platform. This includes income tax, VAT, and any other applicable taxes in your jurisdiction.

11.2 No Tax Advice: We do not provide tax advice. We recommend consulting a qualified tax professional regarding your specific situation.

11.3 Reporting: Your Backoffice provides transaction history that may assist with tax reporting. We may be required to report payment information to tax authorities as required by law.

11.4 Withholding: We do not withhold taxes from your tips. Any withholding obligations are your responsibility.

12.1 Termination by You: You may close your account at any time through the Backoffice or by contacting support. Upon closure, you may request payout of any accumulated balance (subject to minimum payout thresholds).

12.2 Termination by Us: We may suspend or terminate your account immediately if you:
• Violate these Terms
• Engage in fraudulent or illegal activity
• Fail KYC verification
• Have an account that remains inactive through probation period

12.3 Effect of Termination: Upon termination, your access to the Backoffice will be revoked, your Worker Code may be released, and any remaining balance may be forfeited if termination was due to Terms violations.

12.4 Survival: Provisions regarding intellectual property, limitation of liability, indemnification, and governing law survive termination.

We reserve the right to modify these Terms at any time. When we make material changes:

• We will update the "Last updated" date
• We will notify registered GiG Workers via email
• We will post a notice on the Platform

Continued use of the Platform after changes are posted constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Platform and close your account.

14.1 Governing Law: These Terms are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, without regard to conflict of law principles.

14.2 Jurisdiction: Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Luxembourg City, Luxembourg.

14.3 Informal Resolution: Before initiating formal legal proceedings, you agree to contact us at legal@tink.you to attempt informal resolution. We will make good faith efforts to resolve disputes within 30 days.

14.4 EU Consumer Rights: If you are a consumer in the EU, you may also have recourse to the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

For questions about these Terms or our services, contact us:

timeNough Europe Inc. SARL-S
57 Avenue de la Gare
L-1611 Luxembourg
Luxembourg

Registration Number: B267980
VAT Number: LU34107527
Email: legal@tink.you

By using Tink.you, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.